Shipping Policy

Welcome to Home Astro!
We’re committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, handle, and deliver all our products and services. Please read it carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Customized products (such as invisible grills, pigeon nets, and mesh doors) may take additional processing time depending on design, size, and installation requirements.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping and Delivery

We offer doorstep delivery for all Home Astro products.
Delivery timelines depend on the product type, customization, and location.
- Standard Products: 5–7 business days.
- Customized or Installation-Based Products: 7–15 business days.
Our team or courier partner will contact you prior to delivery or installation scheduling.

3. Delivery Areas

Home Astro currently delivers across major cities and towns in India.
For remote or non-serviceable areas, our team will notify you and coordinate alternative delivery or pickup arrangements.

4. Shipping Charges

Standard shipping charges may apply based on your order value and location.
For customized products, installation-based items, or large equipment, shipping or handling fees will be clearly communicated before order confirmation.
Occasionally, we offer free shipping promotions, which will be mentioned on the product or checkout page.

5. Order Tracking

Once your order is dispatched, you’ll receive a confirmation message or call with tracking details.
For installation-based products, our support team will schedule a convenient date and time for installation after delivery.

6. Delays in Delivery

While we strive for on-time delivery, delays may occur due to:
- Unforeseen weather or traffic conditions.
- High demand or stock shortages.
- Transportation or courier partner issues.
In such cases, our team will promptly update you regarding the revised delivery timeline.

7. Damage or Missing Items

Please inspect your package upon delivery.
If your product is damaged, defective, or missing parts, contact us immediately at +91 90300 75374 within 24 hours of delivery.
We may request images or videos for verification before processing a replacement.

8. Installation and Assembly

For products that require installation (such as invisible grills, mesh doors, or pigeon nets), our technician will schedule a visit post-delivery.
Installation service timelines depend on technician availability and customer convenience.

9. International Shipping

Currently, Home Astro ships only within India.
International shipping options may be introduced in the future.

10. Contact Us

For any shipping or delivery-related concerns, please reach out to us:
📞 +91 90300 75374
🌐 Home Astro – Where Safety Meets Style.