Shipping & Returns Policy

Shipping & Delivery

• We currently provide delivery and installation services in selected serviceable locations.
• Delivery availability can be checked using our Pincode Checker on the website.
• Orders are processed after confirmation and are shipped through our designated courier and logistics partners.
• Delivery timelines may vary depending on the product, location, availability, and installation requirements.
• Customers will receive relevant order and delivery updates through the contact details provided during checkout.

Installation

For products that include installation, our team will coordinate with you regarding the installation schedule.

Please ensure that the installation location is accessible and ready before the scheduled appointment.

Order Changes & Cancellation

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been processed, dispatched, or scheduled for installation, cancellation or modification may not be possible.

Returns & Replacement

Due to the customized nature of certain Home Astro products, returns may not be accepted once the product has been custom-made, processed, or installed.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and photographs/videos of the issue.

We will review the request and, where applicable, arrange a suitable replacement or resolution.

Non-Returnable Situations

Returns or replacements may not be accepted for:

• Products damaged after delivery or installation due to misuse
• Products that have been modified or altered
• Incorrect measurements/details provided by the customer
• Normal wear and tear
• Customized products that have already been manufactured or installed

Refunds

If a refund is approved, it will be processed through the applicable payment method or as otherwise communicated by Home Astro. Processing time may vary depending on the payment provider or bank.